The present general conditions of sale govern the commercial relations between Viper Smokeand any natural or legal person, hereinafter referred to as the buyer, wishing to make a purchase on the website https://vipersmoke.ch/en/

Viper Smoke reserves the right to modify at any time the General Conditions of Sale below. The applicable version is the one in force on the site at the date of placing the order.

THE BUYER

The buyer must be at least under 18 years old and have the legal capacity to place an order online at https://vipersmoke.ch/en/

The buyer must ensure that his personal data is accurate and complete Viper Smoke cannot be held responsible for the impossibility of delivering the order if the buyer's data are incorrect or incomplete.

The buyer must accept that the bottles of e-liquids must be unsealed and open for the addition of nicotine.

The buyer must accept that Viper Smoke adds the neutral base 30PG/70VG to the 20ml of original PG concentrate for e-liquids in 50PG/50VG of the brand Steam Train.

The buyer must accept that Viper Smoke increases the price of e-liquids according to the rate of nicotine chosen.

Viper Smoke reserves the right to cancel an order if there is any doubt about the good faith of the buyer.

THE PRICES

The prices of the products are indicated in Swiss Francs, all taxes included, excluding shipping costs which are charged in addition according to the amount and weight of the order. The shipping costs are indicated before the validation of the order by the buyer.

All sales are payable in Swiss Francs, regardless of where the order is placed.

Viper Smoke reserves the right to change its prices at any time. Nicotine is charged according to the rate chosen by the customer. The products will be invoiced according to the prices displayed at the time of the order.

THE PRODUCTS

The products offered for sale by Viper Smoke are presented and detailed with the essential characteristics of the products. These characteristics and photos are given as an indication and are in accordance with the information provided by Viper Smoke as well as the recommendations issued. The photographs and texts reproduced, illustrating the products presented are not contractual. Consequently, the responsibility of the seller cannot be engaged in case of photographic error or in case of involuntary errors on the published texts, or in case of incidents and possible special damages, sanitary or health problems, resulting from the use of the products. The buyer acknowledges that he/she is fully responsible for the use of this product.

Similarly, the responsibility of Viper Smoke shall not be held liable in the event of excessive consumption or failure to use the products in accordance with their intended purpose.

It is recalled that the electronic cigarette is prohibited for minors, not recommended for pregnant or breastfeeding women and people with cardiovascular disease, epilepsy, asthma or nicotine sensitivity. It is also recalled that the electronic cigarette is not a method of smoking cessation.

The products offered are in conformity with the Swiss legislation in force and the standards applicable in Switzerland and in Europe. The responsibility of Viper Smoke shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered or consumed.

Viper Smoke expressly reserves the ownership of the delivered goods until full payment of the purchase price. This does not invalidate the liability clause mentioned below from the moment the order is transferred to the buyer, Viper Smoke not being responsible for losses, deteriorations as from the moment when the order will have left its buildings.

THE ORDER

At the time of the first order, the buyer must create an online account with his personal details. The buyer must ensure to keep them updated. By validating his order, the buyer accepts the price and the characteristics of the products presented on the site https://vipersmoke.ch/en/.

By validating his order, the buyer confirms that he has read the General Conditions of Sale and accepts them without reservation or restriction.

After validation of the order, the buyer will receive by mail the confirmation summarizing his order.

The recorded transaction data constitute the proof of all commercial transactions with the buyer Viper Smoke reserves the right to ask the purchaser, whatever the amount, for proof of address and/or identification in order to prevent any fraud.

The information recorded during and after the payment process constitutes proof of all financial transactions between Viper Smoke and the buyer.

AVAILABILITY

The products are offered within the limits of available stocks.

In the event of unavailability of the product during an order, Viper Smoke will inform the buyer either by mail, or by mail or telephone. The buyer will then have the possibility to cancel or exchange his order. In case of total unavailability, the order will be cancelled and the reimbursement will be made if the bank account that has been debited. In case of partial delivery of the order, only the amount of goods delivered will be taken into account and the balance will be refunded to the buyer either in the form of a credit note or by crediting his bank account.

PAYMENT

The products are payable cash on the day of the order. No discount will be granted.

All orders are expressed in Swiss Francs, all taxes included.

Viper Smoke reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the buyer, in the event of a payment incident or in the event of an existing dispute with the buyer.

The order validated by the buyer will be considered effective only when the payment is confirmed by the company managing the payment solutions of the site. In case of refusal, the order will be automatically cancelled.

As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.

Viper Smoke does not store any banking information.

Payment can be made by bank transfer, Swiss billing, Twint, PostFinance, Visa or Mastercard.

The buyer's account will be debited on the day of the order or a few days later according to the payment solution provider's deadlines.

DELIVERY

The products will be delivered to the address indicated by the purchaser at the time of purchase on the site, which can only be in the geographical area provided. The buyer must ensure that his details are correct and complete.

If the procedures outlined above and below are not followed, no claim from the buyer will be accepted.

The delivery of the articles is carried out by the Post office or in rare cases by Viper Smoke. All packages are delivered to the letterbox of the buyer or recipient. In case of absence, the buyer or the recipient of the ordered product receives a notice of passage, which allows him/her to go to the designated post office on the next working day. After a period of 15 days, the package is returned to the sender. No dispute relating to the delivery itself is possible if the parcel appears to have been delivered, the computer system of the post office being authentic through the tracking number assigned.

The goods travel at the risk of the recipient, who is responsible for verifying the existence of damage and/or shortages at the time of delivery. In the presence of an apparent anomaly in the package (in particular a damaged package, an open package, traces of liquid, etc.), the buyer or recipient of the ordered products must not open the package but is invited to draw up a "spoliation report" when the package is delivered. Any delivery for which the reserves will not have been confirmed by registered letter with AR in the 3 days of its reception and of which a copy will be addressed simultaneously to Viper Smoke will be considered as accepted by the customer. The buyer must also report these incidents to the seller within 48 hours specifying the order number.

Delivery times are given for information purposes only and are indicative, depending in particular on the availability of carriers and the order of arrival of orders, except in cases of force majeure or in the event of circumstances beyond its control, such as strikes, frost, fire, storms, floods, epidemics, supply difficulties, without this list being restrictive. Delays in delivery cannot give rise to any penalty or compensation, nor can they motivate the cancellation of the order.

Any delay in relation to the indicative delivery times initially planned, would not justify a cancellation of the order placed by the buyer and recorded by the site https://vipersmoke.ch/en/

Delivery costs are automatically calculated in the purchase summary and appear in the total to be paid.

Viper Smoke reserves the right to split shipments in the event of unavailability of certain items.

Viper Smoke cannot be held responsible for the consequences due to a delay in delivery. In case of delay in shipping, an email will be sent to the buyer

SHIPPING COSTS

The shipping costs include a contribution to the costs of preparation and packaging, as well as the costs of postage.

GUARANTEE

Viper Smoke products are covered by the legal guarantee against hidden defects and lack of conformity. Only products with a proven hidden defect can be returned on this basis. Upon receipt of the goods, the purchaser must immediately check them for defects. If the purchaser claims to have found any defects, they must be reported to us in writing (e-mail) within 14 working days. The warranty period is 24 months. In the event of a complaint, the item in question must be returned at the buyer's expense. The warranty does not cover normal wear and tear and expires if the buyer modifies, disassembles or tries to repair the delivered goods.

The return will be accepted after Viper Smoke has established the defect. Once the return has been accepted, the purchaser will be entitled to a free repair, partial or complete replacement of the item during the warranty period. If the defects are not corrected within a reasonable period of time, the buyer will be entitled to claim compensation. Viper Smoke reserves the right to convert heavily soiled and clogged items (e-cigarettes, electronic cigarette atomisers), which are within the warranty period, into a chargeable repair.

The following are excluded from any warranty

Wearing parts such as rings and seals, rubber caps, cartridges and resistors. Natural wear and tear such as scratches, rust, paint loss, careless handling of products, incorrect use/application of products, loss of natural capacity of batteries (start-up guarantee). Damage due to penetration of any liquids, (e-liquid, water or condensation) especially with batteries and battery holders, improper handling, items without purchase receipt. E-liquids (also unopened), CBD products (also unopened), as well as disposable products and consumables. Electronic cigarettes without original packaging or serial numbers are also excluded from the warranty. Air pockets such as bubbles on glass (Pyrex) structures associated with production cannot be avoided and therefore do not constitute grounds for complaint.

DOA (Dead on Arrival) guarantee:

If you notice upon receipt of a product that it is defective, the case may be covered by the DOA warranty. It generally applies to all disposable products (consumables). The guarantee does not apply to consumables supplied with electronic cigarettes or kit devices. The defective product will be replaced directly after purchase. To benefit from this guarantee, it is important that the defect is reported to us 48 hours after receipt of the goods.

All disposable products (disposable puffs/vapes, vaporizers, cartomizers, cartridges with integrated resistors, resistors and coils, Pyrex tanks, rubber stoppers, hygienic mouthpieces, drip-tip) are supplied with a DOA warranty. Under the terms of the DOA warranty agreement, disposable products are guaranteed to function properly upon receipt by the buyer. If a purchased disposable product is not claimed within 48 hours of receipt by the buyer, further warranty claims by the buyer are excluded.

RESPONSIBILITY

Viper Smoke shall not be held responsible for the non-execution of the contract in case of stock shortage or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flooding or fire that could prevent the delivery of the order or the destruction of the latter.

All products marketed by Viper Smoke are intended for the reproduction of steam inhalation. No scientific study having been made on the side effects which can be related to the absorption of certain substances, the purchaser recognizes to use these products in accordance with the conditions of use and under its full and whole responsibility Viper Smoke shall not be held responsible for any health or sanitary problems of any of its customers, or for any incidents or special damages resulting from the use of the products.

The responsibility of Viper Smoke shall not be liable in the event of failure to use the products in accordance with the purpose for which they are intended (or in the event of use of other products), in particular in accordance with the user manual and the characteristics provided by the product presentation pages on the website.

The photographs and information contained on the website, illustrating the products presented are not contractual. Although deemed reliable, the responsibility of Viper Smoke cannot be held responsible for any photographic or textual errors.

In case of professional purchases, Viper Smoke shall not be held liable for any indirect damages, operating losses, loss of profit, loss of opportunity, damages or expenses that may arise from the purchase of the products.

Viper SmokeIn the process of selling online, is only bound by an obligation of means; its responsibility can not be engaged for damage resulting from the use of the Internet such as loss of data, intrusion, viruses, service failure, or other unintended problems.

PERSONAL DATA PROTECTION

Viper Smoke undertakes not to divulge to third parties the information that the buyer communicates to him. These remain confidential. They will be used only for the treatment of your order, and for the communication between Viper Smoke and its customers.

APPLICABLE LAW AND JURISDICTION

The general terms and conditions of sale of Viper Smoke are in French language and subject to Swiss law. Any dispute arising from these general conditions of sale will be subject to the jurisdiction of the Court of the registered office of our company.

INTELLECTUAL PROPERTY

All the elements of the site https://vipersmoke.ch/en/ (images, texts, videos, comments, graphic charter...) are the intellectual and exclusive property of Viper Smoke. Any other use constitutes an infringement and is punishable under the Intellectual Property unless prior authorization is obtained from Viper Smoke. All rights reserved.